Refund & Cancellation Policy
Last updated: October 11, 2026 · Effective immediately for all bookings
Core Policy at a Glance
1. Cancellation Timelines
All cancellation deadlines are measured from 11:59 PM on the day prior to the scheduled tour start date. To be eligible for a refund, your cancellation must be submitted before the 7-day mark.
| Timeline | Refund Rate | Condition |
|---|---|---|
| 7+ Days Prior | 100% Refund | Zero deduction. Full return to original payment method. |
| Less than 7 Days | 0% Non-Refundable | No refund, no voucher, no date reschedule. |
2. Why bookings cannot be refunded within 7 days
DwipachalTour arranges shared group tours across Bangladesh with fixed vehicle capacities and confirmed hotel room blocks. Seven days before departure, all logistics are locked in and paid:
- Chartered Transport: Bus, coaster, and boat seats are booked on non-refundable group agreements.
- Hotel Reservations: Resort and hotel rooms are non-refundable within one week of check-in.
- Local Permits & Tickets: Ship tickets (Saint Martin) and administrative permissions (Sajek/Bandarban) are issued per passenger name.
3. Cancellations by DwipachalTour
If DwipachalTour cancels a scheduled trip due to adverse weather warnings (such as maritime cautionary signals), government travel restrictions, security directives, or operational constraints:
4. Refund Methods & Processing Times
Approved refunds (for cancellations made 7+ days prior) are disbursed directly to the original account used when paying:
Disbursed directly with TrxID confirmation SMS.
Reversed through payment gateway to issuing bank.
5. How to Request a Cancellation
To cancel a booking at least 7 days before departure:
- Sign in to your account, open My Bookings, and select "Request Cancellation".
- Or contact our support helpline via phone or WhatsApp with your Booking Code.
6. Support & Inquiries
For questions regarding your booking or refund status, contact our support team: